Let’s face it. Millennials’ are one of the hardest to please in the marketing industry. Why? Because they understand marketing. They understand when you’re trying to sell to them directly, or when you’re just beginning to win their trust.
Millennials are not pleased with the usual techniques you’ve applied to reach the other audiences. Millennials do not just fall for what you bring easily. They are swayed to buy a product through influence, humor, and a lot of pathos.
But, to make things easier for you, here’s a list to win over the millennials by Forbes.com!
- Opt for content marketing over advertising.
Move over, Mad Men. The glory days of advertising are long gone and the strategy of using content is getting better audience attention. In a study by Forbes and IPG Media Lab, branded content was two times more memorable than display ads. Its effect appears to be growing too: in 2013, branded content was only 1.6 times as effective as display ads in aided ad recall. By 2016 it has jumped to 2.4 times as effective.
Over decades, Asian consumers – like consumers everywhere, have learned to pay less attention to advertising. Their constant bombardment by ads has subconsciously taught them to ignore most ads.
Megan Leung, freelance business writer and editor, says that “advertising messages in the 90s and 2000s were very similar, with pretty much every product being ‘all natural’, ‘scientifically proven’ and other generic and often dubious claims. The ads were also pushy: Buy Now, Don’t Miss Out, Hurry While Supplies Last, and so on”.
Content marketing gave way to a more subtle approach.
Unlike Baby Boomers, millennials grew up with marketing and are immersed in it. They can easily discern different messaging types. That makes them a tough audience to sell to.
The secret is to not sell to them. Instead, create content they can use and appreciate. They’ll be more likely to remember your brand – and the products you sell.
Patricia Mulles, formerly of Regional Content & Services Marketing at Samsung Electronics Asia, notes that millennials “tend to like content they can use, relatable stories that ‘ring true’, are Instagrammable or add to their ‘currency of cool’, but also align with values they perceive to be smart and socially relevant, such as cruelty-free makeup, drinks that celebrate diversity, etc. This is a chance for brands to influence and champion society-changing values.”
When building content, ask your team:
- Are you selling too hard and too obvious?
- Does your messaging really attract new customers?
- Can people get a sense of your company values and product quality based on your content
- Build customer loyalty through trust and consistent messaging
Hard selling is not the only reason for the slow death of advertising. It’s also simply no longer trusted. As a Neilsen study shows, almost every type of advertising is less trustedthan peer reviews, brand websites, and editorial content.
When brands and companies made a habit of being self-proclaimed five-star rated, millennials became more skeptical. They took to review sites like TripAdvisor and Glassdoor. Soon, they started using Twitter to air their frustrations and Facebook later created a star-rating function for business pages.
In this climate, how can you create an atmosphere of trust? Be genuine. Don’t rig your reviews. Your business doesn’t have to have perfect ratings.
Leung, who worked as a marketer for an Asian-inspired food retail brand, found first-time customers became repeat customers after their complaints were politely resolved.
“A bad review can be helpful too. Use it as an opportunity to reach out and demonstrate that your business is run by compassionate humans. Just be mindful of your good-to-bad rating ratio and aim for 10:1,” advises Leung.
The Nihon Ichi Japanese Language School makes a great example. They have an active Facebook page with nearly 23,000 followers. They use plenty of audio content.
All the information they share about their learning programs shows potential students what it’s like to be part of the school. Plus, hearing from existing students – both in comments and through the reviews – further solidifies trust towards the school.
A few points for you to evaluate:
- Do you have genuine reviews from real customers?
- Do you resolve complaints swiftly and amicably?
- Have you made any efforts to ‘check-in’ on previous customers?
- Get your customers to share your content.
Influencer marketing. You’ve heard it before. The idea is to get someone who’s deemed influential to be on the good side of your business. Someone who’s not quite so out-of-reach like a celebrity. Someone who’s “one of us” but with a huge social media following.
Sounds clever, right? Now here’s the glitch.
Millennials can tell when influencers are being paid to give glowing product reviews. And so they see this strategy as deceitful – the same reason they don’t trust traditional advertising.
Branded websites are one of the most trusted sources among Southeast Asian consumers.
Notice how the most trusted type of “advertising” in the above Nielsen table is “recommendations from people I know”? Consider applying that to your marketing, too.
To make this work, you have to make it as easy as possible for people to recommend your brand. Give them a widget on your site that lets them share directly with a friend, rather than publicly via social media. Or ask customers who have just ordered if they know one person who could use your company’s services.
If you have to, offer a small discount, or entry into a contest if someone refers a friend. Test what works best for you. Just try to keep money out of it as much as possible.
- Make your website the core of your content marketing.
We marketers often get excited about social media and other marketing trends that we tend to neglect updating our website content. Even in 2017, half of America’s small businesses don’t have a website.
Don’t do that. Invest in your website. It should be the hub of all your content marketing work.
“Your website should not look and sound like a brochure though,” says Mulles. “Rather, a manifesto of values and the brand story, and a live record of (mostly positive) engagements with the brand, shared publicly. The product or service talk is almost an aside because customers can do most of the talking,”
She says it’s as simple as posting photos of branded events where participants are shown smiling and engaged (all sharable on social) or a curated hashtag feed of customer usage or endorsements on Instagram. Having said that, there should still be a page on product or service info elegantly presented and with less salesy words. Even better if that page links to customer reviews.
Give your visitors :
- A reason and an opportunity to speak to you – be it meet-ups, workshops or webinars. Something that will allow your business to directly engage with your customers
- Something that will entice them to return to your website. For example, there’s a new collection coming soon, we’re excited to show you X, Y, Z
- Lots of shareable content – blog posts, photographs, audio, videos
- Outlets for communication. Offer your email address, actual working phone numbers and social channels for customer support
- Choose topics relevant to your business, relatable for your audience.
According to the 2016 Asia Pacific Content Marketing Report, creating ample quality content is one of marketers big hurdles.
Again, this is not exclusive to location, content marketers everywhere find it challenging to create effective content, and enough of it to keep their audiences engaged.
But if you pick the right topics for content, you might have an easier time of it, especially if you focus on health, family and travel. Real-life situations and humor were also listed as widely consumed content subjects on the Nielsen study. Japanese actress Naomi Watanabe is a living proof. Her humorous personal style garnered her seven million followers on Instagram.
Try some humor in your content for millennials. Not sure you can do it? Then find likeable people or popular icons who do humor well and collaborate with them.
Check that your content makes sense. Mulles suggests:
Use relatable images with Asian representation. Several stock images still pander to ‘staged’ poses and people photos are mostly Caucasian.
Invest in a good copywriter who can ‘speak’ for your brand.
It may take a lot of time and effort to please the millennial mind, but once you’ve got a hold of them, they’ll do all the work for you in their own circle of influence. Just make sure to keep it real and all the hard work will lead to your best success!